City of Pensacola, Florida Ashton J Hayward, Mayor

311 Citizen Support Line

Have a Request for Service?

Select the appropriate category/department and enter your service request in the form below and we will send it to the appropriate City division.

NOTE: For Health and Human Services information and assistance please dial 2-1-1. Escambia County's 2-1-1 Call Center provides 24-7 support for issues such as Child Care, Assisted Living, Animal Control, Income Support and Employment Resources, Criminal Justice and Legal Services, Consumer Services, Health Care, Mental Health and Substance Abuse Resources. Escambia County 2-1-1 also offers disaster relief services in conjunction with the Red Cross and National Shelter System. You can reach their website at www.211Escambia.org

Please, only NON-EMERGENCY requests. If you have an emergency, please contact the numbers below:

• Energy Services of Pensacola - (850) 474-5300 
• Pensacola Sanitation Department - (850) 435-1890 
• Fire, Police, Emergency Medical Services - 911

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